Terms and conditions
General Procurement Conditions:
Liability, trademark, data protection and data security Information:
We are committed to handling your personal data with utmost care. If we receive, process or utilize person-related data we work according to the current German and European Data Protection Laws. We utilize this data only for processing your request. This means that your data is not sold, leased or made available in other ways to third parties.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help Spiriant GmbH (“SPIRIANT”) analyze how users use the site in order to improve its quality. The information generated by the cookie about your use of the website (including your IP address, automatically masked for anonymity) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for SPIRIANT and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You may avoid that information about your website visit be sent to Google by installing the Opt-out Browser Add-on provided by them. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
External links: The web site of SPIRIANT contains links to web sites of other service providers. SPIRIANT is not responsible for the content of web sites that can be reached by links. If SPIRIANT notices or receives any information on illegal content in the web sites of links, SPIRIANT cancels this link to the extent technically possible and reasonable.
Use of our internet pages:
SPIRIANT has the copyright to the content on the internet pages of SPIRIANT’s web site. SPIRIANT permits classification and downloading of content on their internet pages only for private and non-commercial use. The contents of the Press Center may, however, be downloaded for journalists to spread this information. If copying these contents it is a requirement to mention the exclusive property right and copyright of SPIRIANT.
Without written permission from SPIRIANT it is prohibited to change the content or use the content for display on other internet pages (web sites) or in computers.
Any infraction of these regulations makes the immediate destruction of all printed or downloaded contents obligatory. SPIRIANT reserves the right to take further legal action and make damage claims.
SPIRIANT is not liable for damages (including damages or impairment by computer viruses, worms etc.) resulting from installation or usage of software out of the download area, unless the damage or impairment is caused by wilful misconduct or gross negligence by SPIRIANT, or upon personal injury. Moreover, the above mentionend limitation of liability does not apply in case of claims regulated by law. If SPIRIANT neglects a material contractual obligation, then the indemnification is limited to the damages typically arosen.
The information on our internet pages is prepared with utmost care. However, SPIRIANT provides no warranty for the completeness of provided information or suitability for specific applications. Any use of information provided on our internet pages is solely the risk of the user.
The trademark used by SPIRIANT on the internet pages belongs to SPIRIANT. It is prohibited to use the trademarks, logos or signs of SPIRIANT.
This Privacy Notice describes the collection and use of your personal data in the context of your usage of our websites according to the legal requirements.
Please note that the usage of particular web content on our websites may involve further processing of your personal data which will be described in complementary Privacy Notices that have to be considered additionally.
Controller pursuant to Art. 4 paragraph 7 General Data Protection Regulation (‚GDPR‘) is
LSG Lufthansa Service Holding AG
Phone: +49 6102 240 0
2. Contact details of our Data Protection Officer
You can reach our Data Protection Officer:
via E-Mail at: email@example.com
via Mail at:
Deutsche Lufthansa AG
Lufthansa Aviation Center
60546 Frankfurt am Main
3. Collection of personal data when you visit our website(s)
When visiting our website(s) without personally providing information to us, personal data is collected by our webserver collecting the data transmitted in connection with your access.
The data transmitted includes:
Name of access provider
Browser type, version of browser software and language of browser
Date and time of access
Content of access
Amount of data transferred
Access status (successful transmission/error)
Website(s) the access was forwarded to
In addition to the aforementioned data collection, our website(s) collect data in connection with the usage of cookies (see Section 4. of this Privacy Notice).
Session cookies process information in so called Session-IDs which serve towards identifying a person during continuous access to our website(s). Session-IDs are deleted automatically when closing the browser.
Persistent cookies will remain in the cookie files of your browser after the browser has been closed. Persistent cookies are deleted after a certain period of time has elapsed. The length of this period vary amongst the different cookies used.
Detailed information concerning third party cookies can be found in Section 5. of this Privacy Notice.
5. Inclusion of third-party services and cookies
Our website(s) may use Google Analytics (‚GA‘), a web analysis service of Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“).
GA enables us to analyze the usage of our website(s) by cookie storage. On our behalf GA creates reports concerning the activities on our website(s) and provides us with the respective information for statistical purposes and in order to optimize our website.
Anonymized data only (e.g. anonymized IP addresses, the date and time the page was viewed, the length of your stay or the page from which you came to our website) is stored and used on our server using Google Analytics technology. This information does not enable identification of visitors to this website. IP addresses are anonymized before they are stored. This means that Google will anonymize your IP address while the data is still within member states of the European Union or other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and anonymized there. The IP address which is transmitted by your browser will not be brought into contact with other data stored by Google.
You can deactivate GA with the following browser-plugin provided by Google: http://tools.google.com/dlpage/gaoptout?hl=de
1.2. Google Marketing/Re-Marketing-Services/Google Adsense
Our website(s) may use the online advertisement service Google AdSense (‘GAS’). This service allows us to integrate advertisements of third parties according to potential user interests. In general these advertisement will be labelled as Google advertisements. In this context statistical information about the user may be collected and transmitted to third parties (available at: https://support.google.com/dfp_sb/answer/94149).
You can deactivate the service by using the opt-out mechanism provided by Google: http://www.google.com/ads/preferences
Further information concerning the usage of your personal data for advertising purposes, settings and opt-out options can be found athttps://policies.google.com/privacy/partners?hl=en (‘How Google uses data when you use our partners’ sites or apps’), https://policies.google.com/technologies/ads?hl=en (‘Advertising’), https://adssettings.google.com (‘Advertising Preferences’).
Our website(s) may use the online cartographic service Google Maps (‘GM’). The implementation of a map section may include the collection of personal data by Google. The form and extent of data collection in this context is determined by Google and may include the transmission of an IP address and a connection to a google user account. If you do want to restrict the connection to a google user account we advise you to log out before using the respective service. Further information concerning GM can be found at:
1.4. Google-Tage Manager / Google AJAX Search API
Our website(s) may use the Google Tag Manager and the Google AJAX Search API in order to administrate and browse our website(s). The form and extend of data collection in this context is determined by Google.
6. Contact possibility via E-Mail/contact form/use of comment functions
If you make use of the possibility to contact us via E-Mail or a provided contact form, the provided information (your E-Mail address, possibly your name and telephone number) will be saved by us in order to process your request. The personal data collected in this context will be deleted if the storage is no longer necessary for this purpose. Alternatively we may restrict access to the stored data if legal retention periods apply.
If you contact us via E-Mail a secure transfer can only be guaranteed in case of encrypted communication. A transmission of confidential data shall be sent by postal mail.
The usage of comment functions on our website(s) includes the processing of the information provided by you and may include the processing of your IP address in this context.
Our website(s) may use social media plugins. We make usage of the so called two-click-solution, which means that initially no user data is transferred to the plugin providers when accessing our website(s). By clicking on the button of a social media plugin you are activating the plugin which may lead to a data transfer to the plugin provider and eventually the connection to an existing user profile. The plugin provider may be seated outside the European Union (e.g. USA) which may lead to a data transfer in a third country. To prevent/minimize data transfer in this context we advise you to delete cookies prior to activating the plugins. We do not determine the data collection in this context and advise you to take note of the applicable privacy notices of the respective plugin providers.
8. Purpose and legal basis of processing your personal data
In addition to the particular purposes mentioned, the processing of your personal data is required to display our website(s), to provide stability and security of our webservers and to improve the usability of our website(s).
Legal basis for processing your personal data is Art. 6 paragraph 1 sentence 1 f) GDPR. If personal data is processed on the basis of a consent, the legal basis is Art. 6 paragraph 1 sentence 1 a) GDPR.
9. Data transfer to third parties
In general data transfer to third parties is only conducted in the cases mentioned in this Privacy Notice. In addition data transfer to third parties may occur if:
we have received your explicit consent (Art. 6 paragraph 1 sentence 1 a) GDPR);
the processing is necessary in connection with legal claims except if the respective interests are not overridden by the interests or fundamental rights and freedoms of the data subject (Art. 6 paragraph 1 sentence 1 f) GDPR);
the processing is necessary for compliance with a legal obligation (Art. 6 paragraph 1 sentence 1 c) GDPR);
the processing is necessary for the performance of a contract with the data subject or the performance of steps at the request of the data subject prior to entering into a contract (Art. 6 paragraph 1 sentence 1 b) GDPR)
10. Data deletion and data storage
Collected personal data will be deleted and/or the access to the data will be restricted if the purpose of the processing activity ceases to be relevant. Extended retention periods may apply in case of statutory legal provisions requiring further data retention.
11. Rights of the data subject and the right to lodge a complaint with a supervisory authority
With regard to the personal data processed you have the following rights according to Art. 12 – 23 GDPR:
Right to information and access,
Right to rectification and erasure,
Right to restriction of processing
Right to objection
Right to data portability
In addition you have the right to lodge a complaint with the competent data protection authority with regard to the processing of your personal data by us.
12. Data security
Personal data processed by us are protected against loss, falsification and unauthorized third-party access by adequate technical and organizational measures.
In order to provide a secure transmission of data between your browser and our systems, we generally use Secure Socket Layer (‘SSL’) encryption technology to encrypt communication between your browser and our webserver. URLs of websites using an SSL-encryption start with https://.
13. Update of the Privacy Notice and contact to our Data Protection Officer
Our Privacy Notice may be updated according to changes of our website(s). You can find the current version of our Privacy Notice on our websites.
For further questions and suggestions in relation to data protection you may contact our Data Protection Officer via the contact details provided under Section 2. of this Privacy Notice.